Frequently Asked Questions
Q. How do Restocking Fees Work?A: Buyer/Customers who have personally mishandled or damaged their returned item[s] are responsible for covering both return costs & restocking fees. Additionally, restocking fees apply to customers who have returned items due to ‘Customer error,' aka returned items due to personal, not qualitative, reasons. Examples of ‘Customer error' include ordering the wrong product & failing to cancel the order on time, or not liking the color of the product. Please be advised that all returns may be subject to restocking fees.
Restocking fees are determined by the condition of returned merchandise, the original freight, and the cost of item. Often, restocking fees cost 20% of the item's original listed price + shipping; however these figures vary on a case-by-case basis. The restocking fee[s] of each returned item[s] will adhere to the terms and conditions established by the vendor[s] of said item[s].
If the item[s] arrives to the consumer damaged or defective etc. then no restocking fee applies and the customer will receive a return authorization form.
Q. I need my item by Christmas. What is the latest day I can place my order and still have it in time?
A: The last day to purchase an item from A2Z INDUSTRIAL DISTRIBUTOR for delivery prior to Christmas Day (December 25) will be December 16th. While this date may seem early, we are following UPS and FedEx listed guidelines. After that date, the shipping companies cannot guarantee a ground shipment will be delivered by Christmas. While you may still purchase after this date, we cannot promise that the order will arrive before Christmas.
Q. What are your holiday Customer Service hours?
A: A2Z Industrial Distributor observes the following holidays and our offices will be closed.
- Thanksgiving Days – Closed (We are following UPS and FedEx Shipping Guidelines)
- Friday Following Thanksgiving Day Closed
- Christmas Holidays - closed
- Christmas Day* (will roll to Friday or Monday if this day falls on the weekend
- New Year’s Holidays - Closed
- New Year's Eve* (will roll to Friday or Monday if this day falls on the weekend)
- New Year's Day* (will roll to Friday or Monday if this day falls on the weekend)
- Memorial Day - Closed
- July 4th - Closed (will roll to Friday or Monday if this day falls on the weekend)
- Labor Day - Closed
Otherwise our A2Z Industrial Distributor Customer Service Team will be available during normal business hours throughout the holiday season. Our business hours are Monday through Friday 9:00 am to 5:00 pm Eastern Standard Time. While we are not available on the weekends, feel free to send us an e-mail and one of our customer service team member’s will get back to you as quickly as they can.
Q. Do you have a Printed Catalog ?
A: No. Currently, we have a 'virtual' catalog on Amazon. In order to ensure that our customers have access to the most current available products and overall selection, we do not publish a catalog that you may purchase directly from us. Plus, with all the products that we carry, a catalog would be as big as a phone book!!!
Q. Do you match prices if an item goes on sale after my purchase?
A: A2Z Industrial Distributor listed prices are as low as they go and that is where the value is being offered. Our prices are typically lower than any retail price.
Q. Do you ship to Freight Forwarder ?
A: A2Z Industrial Distributor does not ship to Freight Forwarder addresses.
Q. Do you ship to addresses outside the United States?
A: At this time A2Z Industrial Distributor orders may only be shipped to US States and Canada. Please keep in mind that using third-party shipping services is at your own risk.